Whether booking space for an hour or 6 months (or more), LiquidSpace is dedicated to providing fair and flexible booking terms. Below is an outline of the cancellation terms provided in our DASH (Direct Agreement for Space Hosting) license for Hourly or Monthly bookings.
Hourly Bookings
While the vast majority of hourly spaces utilize the LiquidSpace Flexible Cancellation Policy, there are some rare exceptions. The exact cancellation policy for each hourly booking will be clearly outlined during the booking process.
How does the LiquidSpace Flexible Cancellation Policy work?
Hourly reservations are charged 24 hours before the reservation start time.
Reservations cancelled up to 24 hours before the scheduled start time will not be charged. Reservations cancelled with less than 24 hours notice will be charged the full cost of the reservation and are not eligible for a refund.
If a reservation is booked with less than 24 hours notice, you have 1 hour from the time they booked to cancel and not be charged for the reservation.
What other cancellation policies exist?
As noted above, you'll occasionally encounter an hourly space that doesn't utilize our base policy. For clarity, the cancellation policy is always displayed while you're choosing a time and date for your reservation. For example, with IWG brands like Regus, Spaces, or HQ Offices, same-day bookings are never refundable. To review other cancellation policies, see this section of the DASH license. Feel free to reach us at support@liquidspace.com to review and discuss cancellation policies before booking.
Monthly Bookings
Monthly reservations are charged at the time of booking for the first full month or any prorated dates, and a security deposit (if required).
Monthly Flexible Cancellation Terms
Reservations cancelled within 24 hours of booking or 30 days before the scheduled move-in date will receive a full refund of the initial payment.
Reservations cancelled before the move-in date, but after 24 hours and less than 30 days before the move-in date will receive a 50% refund of the initial payment.
Reservations cancelled after the move-in date will receive no refund for the initial payment and will owe for the next full calendar month. If the reservation is for a term longer than month-to-month, guest will also owe 50% of any remaining unpaid fees for the term.
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