The best way to prepare for hosting guests is to ensure that you are receiving the proper notifications. Add your team members in the Venue Setup --> Team section of your Venue Manager and setup notifications that match up with each team member's role and responsibilities.
Once this step is finished, your venue setup will be complete and you're ready to move on to adding spaces or submitting to us for review, if you've already setup your spaces.
How to add a team member
Click + Add a Team Member. A form will pop up prompting you to add the details of the new team member.
Enter in their contact info and then set up their role and notification preferences.
When adding a new administrator to your account, you're required to assign them an appropriate role (editing rights) for your space. The person who created the venue profile will be defaulted as the Venue Owner.
Choose the best fit of the two options...
|Venue Host||Venue hosts have access to edit your venue profile, workspaces, pricing details, calendar, and hours of operation.Venue administrators can also add additional administrators.|
|Calendar Admin||Calendar administrators have access to view and edit your venue calendar and hours tab. They cannot edit your venue profile details.|
Notification Option Definitions
All Hourly Reservations / Only Guest Hourly Reservations
For team members who should receive all hourly reservation related notifications, just those for LiquidSpace credit card billed guests. If you are not using LiquidSpace as your primary calendar for both LiquidSpace guests and your internal or direct bookings, you can leave at the default All Hourly Reservations setting.
Hourly notifications include email notifications for: new reservation confirmation emails, reservation change and cancellation emails and the daily agenda. Click here to see notification examples and explanations.
Note: At least one administrator must be set up to receive guest (credit card billed) notifications.
For team members who should receive notifications for new messages in your LiquidSpace messenger.
Messenger activity includes notifications for: Requests to Tour/Book Monthly spaces, messages from messenger, monthly booking confirmation, and monthly booking change or cancellation emails.
Aptly named, for team members who should receive notifications about incidentals.
Tour Request Emails
For team members who will be handling tour requests from potential guests.
We're able to send email, SMS, or a combination of the two for reservation and messenger notifications. Incidentals Activity notifications can be sent via email, tour requests are email only. Also, when a guest leaves a rating after using your space, email notifications will be sent to all team members. Choose the notification methods that suit you and your team members the best.
Note: You'll need to enter each team member's telephone number in order to add SMS notifications.
In order to personalize your venue, we encourage that you designate a venue host. A venue host name and image fosters a sense of trust with guests and increases their comfort booking your space. Choose your host from the dropdown. It is best that you choose the team member who is most likely to greet guests. Ensure that the account has a photo uploaded as well.
How To Remove/Delete A Team Member
Simply bring up the Team Member's settings and then click the Delete button in the bottom right as shown below. Please note that the Venue Owner will need to promote a new Venue Owner before deleting their account.